About this Book

No matter how successful we are, we all face stressful and hard-to-handle challenges in daily life, and - if we want to be as happy and healthy as we can - we must learn to assert ourselves, make our voices heard and approach life with confidence and self-assurance. This book is a road map to help you navigate your way through those challenging opportunities, hurdles and milestones. Taking universal scenarios case by case, and packed with practical tips, this book will give you the tools to build your self-esteem and become happier, healthier, and in control of your own destiny. This book deals with assertiveness in business, family, social situations and all areas of life. It covers topics like 'dealing with your boss', 'dealing with finances', 'asking for a pay rise', 'saying no at work' Table of Contents * Introduction Part One * What is assertion? * Win-win * It's all in the mind * Assertive communication Part Two * Getting the respect you deserve at work * Getting the best out of people at work * Handling difficult behaviour and coping with conflict * Being assertive in meetings and presentations * Families - who'd have 'em? * Friends, neighbours and social occasions * Getting the service you deserve * Sustaining your assertion.