About this Book

McHugh Schuster (Youngstown State U., Ohio) and Nykolyn's (NorQuest College, Edmonton, Alberta, Canada) student reference text is designed to guide the development of comprehensive professional communication strategies in nursing students to prevent communication errors that result in patient injuries and death. Coverage includes interpersonal communication basics and building the foundations for patient-safe communication, patient-safe communication in professional nurse-patient relationships, and group processes and patient-safe communication among members of the healthcare team.