About this Book

Jim McIngvale is the powerhouse behind Houston-based Gallery Furniture, the U.S.A's top revenue producing single-site retail operation. By promising same-day delivery and delighting customers in every way - thinking big - Mac has turned an ordinary company into a success story. At the same time, he has earned a reputation as a consummate promoter and civic contributor. Mac's many accomplishments enable him to provide, by example, a powerful message, which includes his seven principles for business owners, managers, and executives, and employees at every level. Readers will learn to: Implement the unique customer service approach popularised by Mac. Make and keep promises in a manner seldom seen in business today. Work hard with vigour, purpose, and constancy. Mac is a marketer extraordinaire and devoted philanthropist. His story contains a basic philosophy of success that can be understood and used by people in all walks of life.