About this Book

For any organisation to be successful in an increasingly competitive and global working environment, it is essential that there is a clear understanding of all aspects of the business. Given that no two organisations are exactly alike, there is no definitive understanding of exactly what these aspects are as they will depend on the organisation's nature, size and so on. Some of the aspects of the business that must be considered include: process models, process descriptions, competencies, standards, methodologies, infrastructure, people and business goals.