About this Book

This book teach you how to work with difficult litigants and overcome the hidden barriers that frustrate settlements. You will learn to:

• Mediate effectively between parties who refuse to talk with each other;
• Deal with insulting first offers, backward steps, and other adversarial tactics;
• Influence how parties assess their legal case;
• Add value and respond to hidden emotional obstacles;
• Apply specialized tactics to overcome impasses

65 linked video excerpts featuring leading mediators will take your understanding beyond the printed page, showing how to apply these techniques in actual cases.